Policy Returns & refunds
Returns & refunds.
We want every order to arrive right. If it does not, tell us on WhatsApp and we will put it right.
Last updated 12 October 2026
Who you are buying from
This website is run by Jojo’s Puure, an initiative of Kuch Lelo (Kuch Lelo, a sole proprietorship), O-115, Awas Vikas-1, Keshavpuram, Kanpur, 208019, Uttar Pradesh, India. GSTIN: 09ABEHS0988N1ZA.
WhatsApp: +91 91150 24555 · Phone: +91 70071 43175, +91 97933 36644 · Email: contact@jojospuure.com
Cancelling an order
You can cancel free of charge at any time before we dispatch your order. Send us a WhatsApp message with your name and order details. If you have already paid, we refund the full amount.
Once the parcel has been handed to India Post we cannot cancel it. You can still return unopened products as explained below.
Damaged, leaking, wrong or missing items
Please check your parcel when it arrives. If anything is damaged, leaking, wrong or missing, message us on WhatsApp within 48 hours of delivery with your order details and clear photos (an unboxing video helps). We will send a free replacement or give you a full refund for the affected items, including any delivery charge you paid. We may ask you to keep or dispose of the damaged item instead of returning it.
Returning unopened products
You can return products that are unopened, unused and still sealed in their original packaging within 5 days of delivery. Message us on WhatsApp first and we will share the return address. Return postage is paid by you unless the return is because of our mistake. We refund the product price once the parcel reaches us and we have checked it.
Opened or used products
For hygiene and safety reasons, we cannot accept returns of products that have been opened or used, unless the product is defective or not as described. If you think something is wrong with a product, message us on WhatsApp with the batch number from the label and a photo. We will look into it and, if the product is faulty, replace it or refund you.
How refunds are paid
- Refunds are paid by UPI or bank transfer to the account you paid from, or to an account you confirm with us on WhatsApp.
- We send the refund within 5 working days of approving it. Your bank may take a few more days to show it.
- Delivery charges are refunded only when the return is because of our mistake.
Free shipping offers
If you return part of an order that shipped free because it had 3 or more bottles, and the rest no longer qualifies, we may deduct the normal delivery charge from your refund. We will tell you the amount before we do.
Grievance officer
Shishir Srivastava, Founder
WhatsApp / phone: +91 9793336644 · Email: jojospuure@gmail.com
We acknowledge every complaint within 48 hours and aim to resolve it within one month of receiving it.